At STG IT we fully understand our clients do not want to deal with technology issues. It’s not what they’re good at and more importantly, these problems hinder them from effectively doing what they’re best at. Our staff’s top priority is getting our clients back to doing what they do best in the fastest, most effective way possible. Additionally, our core values are to empower our clients through technology by being responsive, friendly, and if at all possible, actually making the tech support process fun – can you imagine that?
What to look for when selecting an IT company
When an IT issue does arise, our clients have a number of ways of getting support and that begins with contacting our helpdesk. We maintain an extensive knowledgebase of common customer issues that our first line of support uses to resolve most issues on that initial contact. In cases where additional support is required, our helpdesk logs the issue and escalates the matter as needed. Our clients can be granted full access to their ticket logs to gain a deeper understanding of the issues their organization is experiencing along with the resolutions to those issues. Being completely transparent with the support methodologies we provide is another of our core values. Your staff is your best technical resource, and in sharing this knowledge, they’ll become more tech savvy and your business all the more profitable. That’s what we consider a win for everyone!