How To Switch IT Providers: A Seamless Transition

How To Switch IT Providers: A Seamless Transition


If you’re here, you’re probably considering changing IT providers (for one reason for another). But in the same way that no one actually likes the moving process, switching to a new IT partner can seem like a similar headache. Although, it’s a move that can benefit your company long term.

So… how can you have the best of both worlds? If you’re prepared before you switch, it’s possible for the process to be smooth and painless.

Here’s 5 things you need to achieve a seamless transition between IT providers:

1. Key Administrator Credentials

Before you switch, reach out to your current provider and make sure you have access to the following credentials and passwords:

  • Server: The server provides access to your network’s essential files; these files are necessary for future updates or transfers. Ultimately, the server is the foundation of your company’s digital existence – make sure you have full access.
  • Network Router, Firewall, and Switch: These ensure your network securely accesses wifi and external applications. They provide cybersecurity by preventing cyberattacks and unauthorized access to your internal systems.
  • Third Party Applications: Third party applications are programs used on your network, but are not part of your network. For example, these could be your company’s social media sites or applications like Microsoft Suite and Quickbooks.
  • Website Domain Registrar: Your company’s website should be registered under your company’s name – not your IT provider’s. You can check registrars, like Network Solutions and Go Daddy, to make sure the information is correct.
  • Online and Cloud Applications: Many of the applications you use on a day-to-day basis may be cloud-based, such as Salesforce and Dropbox. Losing access because of a missing username or password could cause serious downtime.
  • Website Hosting Account: You need to log in to your hosting account in order to update your website. For example, you may have a WordPress-enabled site and need your credentials to create new content.

2. Status of Remote Access

If your previous provider was able to work on your desktop without stepping foot in your office, they had remote access. It’s easier for your new IT team to secure your network if they know what kind of remote access is already enabled.

3. Network Diagram

A map of the network lets your new IT provider see what elements you already have in place, in addition to the number of users that have access. Make sure you receive a copy of your network diagram to pass along to your new IT partner.

4. Product and License Keys for Software

Typically, licenses are valid for a certain number of users or machines. Your company should have either a hard copy of these license keys or the username and password associated with the online registration.

5. Hardware Warranty Information

If your previous provider leased or purchased hardware on your behalf, you should be sure to obtain the warranty information in case it’s needed by your new IT team.

A smooth transition between IT providers not only prevents a headache, but it also prevents company downtime – saving you time and money.

If you’re considering making the switch, we hope you’ll consider STG IT Consulting Group as your new Managed IT Service Provider. We’d love to work with you to make this transition as seamless as possible.
Click here to schedule a free 15-minute meeting with Stan Kats, Client Engagement Specialist and Senior Technologist.

Located in West Hollywood, STG IT Consulting Group proudly serves the greater Los Angeles area for all of your IT needs. We look forward to meeting with you!

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