What does an MSP do?

What does an MSP do?


MSPs (Managed Service Providers) help business owners take control of their technology.

Well… that sounds vague. What exactly does an MSP do?

Let’s break it down:

Proactive Services

MSPs actively monitor every device on your network, including servers, computers, network switches, internet routers, and firewalls. This allows us to proactively identify and prevent issues – before you lose valuable working hours and potential profits. Our RMM (Remote Monitoring and Management) setup recognizes a potential problem and alerts our technicians. This notification allows us to resolve the issue before it affects your business, minimizing or outright eliminating downtime. Proactive services are further enforced by providing a vCIO, who can properly identify any technological gaps you have in your business operation and suggest what improvements would best suit your business challenges.

Reactive Support

An MSP’s principal function is to help your company and its users when technology issues arise. We offer a Helpdesk service to respond to your needs as quickly as possible. Our goal is to respond to all issues within 15 minutes. Although, responding to a problem is different than solving it. In order to fix issues most efficiently, our Helpdesk operates like a well-run emergency room. In other words, we tackle IT problems on a priority and company-impact basis. For example, emergencies that halt work and cause downtime, like a blocked email server, are handled right away. Whereas minor issues, like email filtering assistance, are taken care of after the IT emergency “fires” are put out.

Vendor Support

An MSP provides support for any of your technology-related vendors. For example, if your internet connection is down, you don’t need to call the internet service provider yourself. Gone are the days of waiting on hold and dealing with customer service; we’ll happily handle it for you. We’re your “One Call” to take care of all your technology-related problems. Our goal is to fix the problem as soon as possible, with little disturbance to you, and no unforeseen, additional charge at the end of the month.

Technology Equipment and Software Procurement

Our goal is to understand your business’s specific technology needs. We may have a quarterly Technology Roadmap meeting to discuss what technology (both hardware and software) is working for your business. We keep ourselves up to date on the most effective technology solutions. When tasked with on-boarding a new employee, this allows us to source the best equipment for every individual at your workplace. Whether it’s utilizing/upgrading existing equipment or purchasing new state of the art machines, we will ensure that your team has the correct arsenal to battle their day-to-day tasks and the necessary software to hit the ground running.

An MSP does all of the above, and more.
Click here to further explore our services.

STG IT Consulting Group would love to show you all we can offer as your Managed Service Provider.
Click here to schedule a free 15-minute meeting with Stan Kats, Client Engagement Specialist and Senior Technologist.

We proudly serve Greater Los Angeles and surrounding areas for all of your IT needs. We look forward to meeting with you!

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Still have questions? We have answers.

I already have in-house IT – what does an MSP do that they don’t?
Honestly, your MSP will handle everything that your IT department or internal IT staff member normally would. Although, it might surprise you that an MSP is actually more cost-effective. Click here for more advantages of Managed IT over in-house IT.

What’s the difference between an MSP and outsourcing my IT?
Managed IT is more than outsourcing. An MSP is a local partner that’s dedicated to your company’s success. Click here for an in-depth explanation of the differences between Managed IT and outsourcing.

I’m already partnered with another MSP. How do I switch IT providers?
Switching providers sounds like a headache, but it doesn’t have to be. Click here to learn how to achieve a seamless transition between IT providers.